Frequently Asked Questions

Get answers to frequently asked questions about Xtra space self-storage and how it works.

Self-storage means that the unit is yours to use as you wish with some customers moving their goods in a single visit while others come and go regularly. Our team can introduce you to local van hire or man & van partners if you need help with moving your goods. Once at the store, we have trolleys and lifts which you are free to use. Also, you can take advantage of our free collection service!

Self-storage is the term used for do-it-yourself storage facilities where members of the public and businesses can store their goods and possessions for long or short periods. 

Storage rooms or units are provided in a range of different sizes depending on customer’s needs. Units are locked using the customers own padlock providing a secure place away from their home or business. Customers can come and go as they please during hours of business.

1. Go online or call to speak to one of our team, we’ll help advise you on how much space you need and provide a quote. 

2. You can then reserve a room and choose your method of payment.

3. Bring along the goods that you want to store and we’ll show you to your individual unit.

4. Move your goods in using our trolleys and pallet trucks.

5. Lock up your unit, safe in the knowledge that your goods are safe and secure and you are the only key holder.

Access your goods whenever you want, 7 days a week.

We take the security of your goods and belongings very seriously; our aim is to give you the peace of mind that your goods will be safe until you need them again. Our facilities are staffed during opening hours, are equipped with state-of-the-art security systems including electronic entry to the building, 24/7 monitored CCTV, smoke detectors and fire alarms.

For additional peace of mind, you are the only person with a key to your unit, it’s your storage space and we don’t have access.

Our facilities are specifically developed for self-storage and are inspected in accordance with the Self-Storage Association guidelines. 

We review the cleanliness and security of our facilities regularly on a daily basis to ensure our high standards are maintained.

No, you are the only person with access to your unit and you are the only keyholder. However, you can add named colleagues, friends or family members to your agreement.

Additional fobs for entry to the building are available for additional users. A small deposit is required for all fobs which is refunded on return.

Please note – Police and Customs do have the power to enter storage units subject to serving the appropriate notice.

Yes, you will need your own padlock to ensure your unit is locked at all times and to ensure you are the only key holder. 

Xtra Space stock a full range of quality padlocks for sale in our shop.

We would recommend that you reserve a storage unit ahead of your planned move in date. Securing a unit is easy, choose the unit size you need and pay a £20 reservation fee with is fully refundable if you don’t move in. The fee is simply deducted from your first bill when you do move in.

You can access your unit as often as you like and add or remove items as you please once you have moved in.

The minimum storage period is 1 week for domestic and business users; however, our contracts are based on a flexible rolling 4-week period.

Our flexible terms mean you can stay as long as you like or for as little as one week.

A range of unit sizes are available depending on your requirements. Sizes vary from a 10ft2 locker up to 400ft2 unit. Outdoor units are also available. 

Please view our size guide to see what unit sizes are available.

The size you require depends on what you want to store. Our staff can advise you on a recommended size or view our size guide to get an idea of what size unit you will require.

Yes, shelving is available to buy or rent to ensure you get the most out of your storage unit.

If you lose the key to your unit, we will first ask you to verify your identity and fill in a simple security form. 

We we will then be able to cut off your lock and provide immediate access. You will be required to secure your unit with a new padlock before departing. We charge a small admin fee for this.

Yes, you can share access to your unit with someone else as long as they are registered on your account.

Customers can store anything they like with specific exclusions as listed below:

You are not permitted to store the following:

  • Food or perishable goods
  • Illegal drugs or unlicensed goods
  • Live animals or plants
  • Flammable or hazardous goods
  • Fireworks, explosives or firearms
  • Hazardous or toxic substances
  • Currency, deeds or securities
  • Waste/environmentally harmful goods
  • Any items that emit fumes or odours

If you are in any doubt or need further information, please ask one of our team for advice.

Yes, as per industry standards and under our terms and conditions, all stored goods must be insured. The insurance cover must reflect a realistic value of the goods being stored. 

Whilst we cannot advise you on insurance, some household policies may cover storage of goods. We have our own insurance plan, but you can choose an external one if it works better for you.

Yes, we can offer discounts for pre-pay storage depending on the term, normally 4 months or longer.

We offer a number of payment options. When you first move in, we ask that you make payment by credit or debit card. 

Thereafter, and for longer term storage we recommend monthly direct debit for your convenience. We are also happy to accept business cheques or cash.

Other than the items you wish to store, we require photographic ID plus proof of address. You will also need a padlock to secure your unit along with payment for your first 4 weeks rent, security deposit and insurance if you are not providing your own. We also take your photograph to hold on record for future verification of your identity.

Before you begin storing, we require:

  • Photographic form of ID – drivers license or passport
  • Proof of address – recent utility bill or bank statement
  • Payment method – credit or debit card
  • Padlock – if you don’t have your own, we can sell you one

Self-storage means that the unit is yours to use as you wish with some customers moving their goods in a single visit while others come and go regularly. 

Our team can introduce you to local van hire or man & van partners if you need help with moving your goods. 

Once at the store, we have trolleys and lifts which you are free to use.

  • We offer 1 free van collection per storer
  • The customer must load and unload the van themselves, both at the pick-up address and the facility.
  • Collection must be within 5 miles of the facility
  • If you require more than 1 lift, these will be charged at an hourly rate
  • If you are a new storer, you will have to sign up on the day of your first collection
  • Collection needs to be booked atleast 48 hours in advance

Yes, once you have signed your agreement and arranged a method of payment you can move in straight away.

We require a week’s notice before you move out. Let us know once you’ve moved everything out and that you’ve cleaned your space.

Monday – Thursday: 8.30-17.30

Friday: 8.30-17.00

Saturday: 9.00-16.00*

Sunday: Closed

*Reception will be open until 12pm with access to storage facilities open until 4pm.

Yes, we offer a full range of boxes and packaging materials in our shop. Please view our box shop for a full list of what’s available.

If you require access to your belongings that goes beyond our normal extended opening hours, we recommend renting out one of our outdoor storage units, where the access hours are more flexible.

Yes, we will be more than happy to assist you if you want to move to a larger or smaller unit at any time.

Get in contact and we’ll sort it out for you and refund any difference if you move to a smaller unit.

Yes, please leave your unit in the same condition it was at the beginning of your rental; you may be charge if it’s not left in a suitable condition.

Refund Policy

Our refund policy is dependent on how you made your original payments.

Payments by card, standing order, faster payment or BACs will be refunded by cheque or direct transfer.

Payments by Direct Debit will be refunded to the account from which payments have been most recently taken.

Payments by credit or debit card will be returned to the same card used for the most recent payment.

We may need to contact you to request your bank or card details as necessary to make the relevant refund.

Contact us if you have questions about our service

At Xtra Space, we’re here for you; our friendly and welcoming staff are happy to help. As you’ll see, there are a variety of ways to contact us. Whatever your storage needs, we can help. We look forward to hearing from you.